Privacy Policy

01Information We Collect

We collect information that you provide directly to us, specifically regarding your usage of the Voxance platform:

  • Account Credentials: Email addresses and secure passwords for account management.
  • Communication Data: Phone numbers dialed, duration of calls, and connection timestamps.
  • Financial Records: Transaction history and current wallet balance (handled by secure payment processors).
  • Usage Analytics: Data regarding browser type, device info, and interaction patterns to improve service stability.

02How We Use Your Information

The data collected is utilized solely for the operation and improvement of our services:

  • Service Provision: Routing calls through our global telecommunications network.
  • Billing & Transactions: accurately deducting credit for call time and processing top-ups.
  • Quality Assurance: Monitoring connection quality metrics (latency, jitter) to optimize routing.
  • Security: Detecting unusual calling patterns that may indicate fraud or account compromise.

03Information Sharing

We respect your privacy and do not sell your personal information. Sharing allows strictly for service delivery:

  • Telecom Carriers: Essential for completing calls to the PSTN (Public Switched Telephone Network).
  • Payment Processors: For secure handling of credit card transactions (Stripe/PayPal).
  • Legal Requirements: We may disclose data if compelled by a valid subpoena or court order.

04Data Retention & Security

We employ enterprise-grade encryption for all data in transit and at rest.

  • Call metadata is retained only as long as necessary for billing disputes and legal compliance (typically 12-24 months).
  • Audio streams are encrypted end-to-end where supported and are not recorded by Voxance servers.

05Your Rights

You retain full control over your personal data:

  • Access: Request a copy of all personal data we hold about you.
  • Deletion: Request permanent deletion of your account and associated logs (subject to legal retention periods).
  • Portability: Receive your data in a structured, commonly used format.

06Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact our Data Protection Officer at:support@voxance.com